Q:
Recently my HP laptop got an error prompt when surfing on Internet: system cannot find out host name and so on…My system is Windows XP, I wonder how should I diagnose and solve this system network failure? Hope to get your any suggestion and help, thank you a lot!
A:
1. Inevitably computer would get this or that network failures, being unable to connect to Internet, then how to find out these network failures? For beginners, it’s exactly a really difficult problem; actually, it’s not that hard as you’ve imagined, because system provides a really useful and convenient network diagnosis tool, which allows you doing many kinds of tests, collecting different information. And according to the scanning option you’ve chosen, network diagnosis scanning system would check up whether you have network connection, and whether the applications and services relevant with network are running normally. And here’s the operation process below:
(a) “Automatic” network diagnosis, take turns to click “Start—Programs—Accessories—System tools—System information”, on the opened “System information” window, click “Tools—Network diagnosis”;
(b) Following, enter “Help and Support Center” network diagnosis application window, click “Scan your system” option, then it would do network diagnosis to current system. However, suggest you choosing all options in