Q:
My HP DV9330ca laptop is of Vista system. Recently when I start an application, system would prompt an error “exception unknown software exception”, what the meaning of this? What should I do to solve the problem?
A:
A) According to the repair flowchart 07, step to C, put a bootable pure DOS Memtest 86 software disc into the DVD-ROM to start and test, if the laptop could work normally, (such as 1 hour later, no any problem is found), then it means the problem must be relevant with original hard disk and the operation system on the disk; then solve the problem by method two;
B) If laptop could not work normally, then it means the problem must be relevant with the working hardware, probably also relevant with both hardware and software. With minimum system repair method, first eliminate hardware problem, you can follow the method one to solve the problem;
Method one: hardware
1) Pull and plug memory stick, check up whether the failure disappears; before pulling and plugging, you’d first to clear up dust and clean golden fingers, including slot. You should pay attention when installing, check whether the memory stick is too loose or the jack is too tight that could not plug to the right position or get extruded out;
2) Check whether the memory sticks are of the same factory, same spec, same size, same memory granule and of same batch, confirm whether they could be used at the same time; make sure there’s no compatible problem;
3) Probably there’s one memory module is broken, then use