The following steps give general advice for troubleshooting and solving a network issue. Troubleshooting steps to resolve the most common networking issues are first followed by advanced troubleshooting steps for less common situations. Not every step will be appropriate for the error message you are seeing.

 

1. Using another device on your network (i.e. a computer, tablet PC, game console), check to see that you can connect to the Internet. If you cannot, you will need to resolve the connection error before trying to connect your TiVo box again.

2. If you are seeing a network error message, click here to view the list of network error messages and what they mean.

IMPORTANT: A home network is an interactive system. Be aware that in some cases, an error message can be misleading because it points to a condition that may be related to what is wrong, but the TiVo box cannot accurately detect the root cause of the problem. For example, the TiVo box might display a message that a network adapter can’t be found, when the real problem is that there is no signal coming from the router.

3. Go to TiVo Central > Messages & Settings > Phone & Network (or Phone & Network). If the Last Status on the Phone & Network screen says, "Failed. No network adapter," make sure the USB cable is properly connected to the TiVo box and the adapter. Also verify that the adapter's lights are on. If the lights are on, try these steps, in order, until a network connection is established:

   1. While the Network & Phone scre